Right of cancellation
Right of cancellation and exclusion of the right of cancellation
(1) In your role as consumer you have the right to cancel the contract under the conditions and with the legal consequences and effects stated in the "Information on your right of cancellation" below.
Right of cancellation:
You may cancel this contract within fourteen days without providing any reasons. The four- teen-day cancellation period starts with the day on which you or a third party designated by you – other than the forwarder – have/has taken possession of the last partial shipment or the last part shipped.
To exercise your right of cancellation, you have to inform us of your decision to cancel the contract by sending us an unequivocal declaration of cancellation in writing (e.g. a letter sent by postal services, per facsimile or per e-mail). Please address your declaration to
Cellofoam GmbH & Co. KG, Geschäftsbereich soniflex, Freiburger Strasse 44,
D-88400 Biberach, Germany, Tel.: +49 (0)7351 3402861, Fax: +49 (0)7351 57 33 72, E-mail: firstname.lastname@example.org
For this purpose you may use our "Declaration of cancellation" template. To comply with the cancel- lation period, it suffices to dispatch the notice of cancellation within this period.
Consequences of the cancellation
In case of a valid cancellation we will reimburse you for all payments that we will have received from you in connection with the related contract, including shipment costs (but excluding additional costs incurred due to your choosing another delivery option than the most cost- effective, standard delivery option that we offer). Reimbursement will take place directly and at the latest within fourteen days from the day that we have received your notice of cancel- lation. Reimbursement will be effected using the same mode of payment that you used for the initial transaction, except if explicitly agreed otherwise. In neither case will we charge you a fee for the reimbursement transaction. We may hold back the reimbursement until we have received the return shipment of the merchandise in question or until you have provided proof of dispatching the return shipment, whichever date is earlier.
You have to return the goods immediately, at all events not later than within fourteen days after informing us in writing of your decision to cancel the contract. The return can be carried out either by parcel shipment or by personal delivery. To comply with the deadline it suffices to dispatch the merchandise within the said 14-day period of return. You shall bear the direct costs of the return shipment.
If the merchandise can only be restituted in a deteriorated condition, you shall only have to compensate us for the loss of value if this deterioration is due to your handling or using the goods beyond the limits of the necessary examinations for assessing their quality, condition and functions. End of the information on your right of cancellation
End of the information on your right of cancellation
(2) Merchandise excluded from the right of cancellation: The right of cancellation does not apply to contracts for the supply of non-prefabricated goods that have been produced according to the purchaser's individual specifications or choices or that are clearly tailored to the purchaser's personal needs.
Here you can find our model cancellation form.